FAQ– Cartoonwall.de
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FAQ

Order process

In a few steps to your dream image

Step 1: Choose the number of people who should be cartoonized by us in the respective style.

Step 2: Choose your preferred background.

Step 3: Choose how you would like to receive your personalized product!
You have the following options to choose from:
Digitally by email, as a framed poster or canvas.

Step 4: Place your order and you will receive your finished picture in 5-10 days.

If you want to upload a photo directly from your smartphone or computer, click on the button "Choose photo" and then on "Choose a local file".


I cannot upload a photo - what should I do now?

Occasionally it happens that a browser does not support the upload of an image from the gallery.
In the case of Android devices, this may be due to individual device configurations.

Simply place your order without a photo and send it to: fotos@cartoonwall.de
stating the order number For all further questions, please only use the following email address: support@cartoonwall.de

DELIVERY

How long does processing or delivery take?

We are working on your order as fast as we can. However, there are times when a lot of orders come in at the same time, so we are very busy. We aim to deliver your hand-drawn portrait to you in 5-10 working days.

How will the portrait be sent?

That always depends on the variant you choose!

Digitally by e-mail: By e-mail as a download link (in resolution 4K).
Poster / canvas 20x 30cm: As mail with Deutsche Post.
Poster 50x70cm, canvas 50x 70cm: As a package with DHL.
In addition to the print as a digital version: As an attachment in the package as a QR code to scan and download. < br>

Which countries can my picture be delivered to?

Our delivery area includes Germany, Austria and Switzerland. We also ship to other countries on request.

Requirements for the uploaded photo

YOUR MASTER IMAGE

Your uploaded photo does not have to be similar to the chosen background. Each picture is drawn and put together individually. You can therefore submit several people as a single image. The designer will then combine these in a suitable configuration and implement them in a suitable pose in front of the respective background.

In summary:

- Your photo doesn't have to match the background
- Several people can also be submitted as single images

Optimal result

To get the best results, we recommend the following:

- Photo in color
- Easily recognizable faces and hair color
- a high resolution of the photo (e.g. HD quality)

The design

What if I am not satisfied with my portrait?

Our team is really talented, should it still happen that you don't like your picture, you can easily contact our support. You are important to us, that's why we try our best to make you happy.

Do animals count as a person?

Yes, animals must be specified as an additional person.

Can I do anything I want with my picture?

Of course! You have full rights to your picture. We only reserve the right to use your picture as a reference.
Merely commercial use is prohibited. (Competition law)

*Special wishes*

I have a photo with a large group of more than 6 people?

This is not a problem for us! Please ask for an individual offer by email.
You will receive your offer within a few minutes and you can even pay conveniently online.

support@cartoonwall.de

I have an individual and complex project!

This is not a problem for us! Please ask for an individual offer by email.
You will receive your offer within a few minutes and you can even pay conveniently online.

support@cartoonwall.de

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